Customer Service Representative | Admin Support

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have over five years of experience in customer service and administrative support, assisting U.S.-based customers through phone, chat, and email. My background includes healthcare, finance, telecommunications, and home services, where I handled appointment scheduling, CRM management, customer inquiries, data entry, and administrative tasks. I have experience using tools such as Zendesk, Intercom, Housecall Pro, GoHighLevel, Microsoft Office, and Google Workspace. My strengths include strong communication, attention to detail, organization, problem-solving, and the ability to multitask in fast-paced environments. I'm a fast learner, dependable, and committed to providing excellent customer service while helping teams stay organized and efficient.

Skills & Experience

Skills

Office and Administration > Google Workspace 2-5 Years

Slack 6 Months to 1 Year

Inbound/Outbound Calling 2-5 Years

Virtual Receptionist Less than 6 Months

Customer Support > Email Support and Data Entry 2-5 Years

Office and Administration > Administrative Support Less than 6 Months

Project Management > Asana 6 Months to 1 Year

Zendesk 6 Months to 1 Year

General appointment setter 6 Months to 1 Year

GoHighLevel (GHL) 6 Months to 1 Year

Experience highlights

Customer Service Representative

Kaminskiy Care and Repair · January/2024 – Present

Customer Service Representative

Netflix · January/2023 – Present

Member Advocate

United Healthcare · August/2022 – Present

Customer Service Representative

Directv · May/2017 – Present

Customer Service Representative

Sutherland Global Services · April/2016 – Present

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