Customer Service & Technical Support Specialist,QAS, Cold Caller Appointment Setter

Verified

$3/hr

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Outline

Looking for Full-Time work (8 hours/day) at $3/hour

Associate Degree

English proficiency Fluent

Professional Summary

Customer Service & Technical Support Specialist | Expert Cold Caller & Appointment Setter

Skills & Experience

Skills

Technical support 2-5 Years

Customer Service Representative 2-5 Years

CRM (Customer Relationship Management) 2-5 Years

Cold Caller, Appoinment Setter 2-5 Years

Experience highlights

Outreach Coordinator

Visaya Knowledge Process Outsourcing · March/2024 – Present

• Requesting and obtaining medical records from various sources, including hospitals, clinics, and private practices.
• Adhering to HIPAA standards and other relevant patient privacy and data security regulations.
• Organizing, managing, and maintaining patient records, ensuring accuracy and completeness.

E-Commerce Personal Care/ Voice Customer Service & Upsell Campaign

Agents Only (Bath and Body Works) · October/2024 – Present

• Directly interacting with customers to assist with their inquiries, resolve issues, and provide product recommendations.
• The goal is to ensure a seamless shopping experience while identifying opportunities to suggest additional products that may benefit the
customer

Appointment Setter/ Cold caller

Green Power Network (Solar) · January/2023 – Present

• Identifying potential clients, reaching them on the phone
• Scheduling an appointment for a sales representative
• Selling with a sense of urgency.
• Ensure compliance with the company's quality systems.

Cold Caller/ Appointment setter

Queuedial (Ensurem Insurance broker) · September/2022 – Present

• Calling Previous clients to enroll again
• Conduct outbound cold calls to prospective customers
• Field incoming phone calls and convert 50% or more to appointments
• Initiating outbound calls and setting appointments for our sales team.

Customer Service Representative

Agents Only (Domino's Pizza) · October/2021 – Present

• Take food orders from the callers by filling out the standard computerized data entry, answering phone,s and responding to products.
• Presents new products and promos to customers.
• Confirms ordered items to ensure encoding accuracy.
• Follows standard script and call handling procedures to minimize delivery problems.

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