Skills
Root cause analysis
5-10 Years
Design > Graphic Design
Less than 6 Months
Office and Administration > Quality Assurance
5-10 Years
1-2 Years
Team Leadership
5-10 Years
Process improvement
2-5 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
5-10 Years
Administrative Management
2-5 Years
- Customer Service
10+ Years
Customer Support > Chat Support >Technical Support
10+ Years
Budget Monitoring
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Experience highlights
Administrative Officer II
DepEd – Dinagat Islands Division
·
January/2023
–
/
Managed administrative workflows for divisional leadership overseeing 16 personnel. Drafted official correspondence, assisted budget preparation, maintained filing systems, and coordinated schedules.
IT / Graphic Artist
Office of the Vice Governor
·
August/2022
–
Present
Created 30+ visual materials including presentations and social media graphics. Managed office IT systems and coordinated digital asset delivery across departments.
Sr. Advisor I, Technical Support
Comcast
·
March/2021
–
Present
Supported 20+ agents as escalation resource, resolving complex cases through root cause analysis. Mentored advisors and improved quality metrics while reducing repeat escalations by 15%.
Sr. Advisor I, Technical Support
Spectrum Internet
·
July/2020
–
Present
Handled high-volume inbound queues for U.S. customers. Served as escalation point and real-time coach for 10-15 agents per shift, meeting quality and handling time targets.
Sr. Advisor I, Technical Support
Spectrum Hawaii Video Repair
·
March/2018
–
Present
Managed advanced escalated cases in fast-paced environment. Led quality calibration sessions and mentored agents, improving troubleshooting accuracy and reducing repeat issues.
