Team Leader

Team Leader with four years of experience handling inbound and outbound calls, emails, texts, live chats, and data entry. I have worked in both eCommerce and tech programs, providing exceptional support to customers while ensuring seamless communication across multiple channels. My ability to multitask and adapt to different platforms allows me to efficiently resolve customer inquiries, troubleshoot issues, and maintain a high level of customer satisfaction.

With extensive knowledge in Zendesk, CMS (Thrillshare), and Excel, I bring strong technical proficiency to streamline workflows and improve customer interactions. I am skilled in managing tickets and utilizing spreadsheets for efficient data organization and reporting. My goal is to provide top-notch support while enhancing operational efficiency for businesses looking for a reliable and detail-oriented customer service professional.