Customer Service | Administrative VA

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I help businesses provide responsive customer support and keep daily operations running smoothly through efficient customer service, order management, and store administration. With 7 years of experience across aviation, hospitality, and e-commerce, I have supported customers through email, chat, phone, and in-person interactions while maintaining accurate records and delivering excellent service.

I have hands-on experience with Zendesk, Shopify, Etsy, and Meta Business Suite, along with Google Workspace, Microsoft Office, Canva, ChatGPT, Gemini, and Claude. My experience includes Shopify product listings, Etsy store management, SEO product optimization, order processing, customer support, data entry, and administrative tasks.

Skills & Experience

Skills

Canva 2-5 Years

Zendesk 1-2 Years

Microsoft - Excel, Word, Power Point 10+ Years

Google Workspace 10+ Years

Email / Chat / Social Media Support 2-5 Years

Slack 1-2 Years

CapCut 1-2 Years

Hospitality service expertise 2-5 Years

AI 1-2 Years

ETSY & Print on Demand 6 Months to 1 Year

E-Commerce / Shopee Less than 6 Months

Shopify / eCommerce Support Less than 6 Months

Lark Base 1-2 Years

Experience highlights

Customer Service Clerk

Onground Hospitality LLC · May/2022 – Present

Provided customer and administrative support in a high-volume environment
- Assisted customers through walk-ins, chat, email, and phone inquiries
- Managed bookings, customer records, and data entry with accuracy
- Processed payments, issued receipts, and maintained documentation
- Maintained professional communication and service standards at all times

Passenger Service Agent

Dnata · October/2021 – Present

- Assisted customers with inquiries, reservations, and travel documentation
- Handled data verification and maintained accurate passenger records
- Coordinated with different departments to ensure smooth daily operations
- Provided administrative and clerical support in a fast-paced setting

Customer Service Representative - Tier 2

Digital Spring Marketing and Advertising · August/2019 – Present

- I assisted agents with escalations and complex customer concerns through chat support using Zendesk tool.
- Provided guidance, quality support, and process assistance to team members
- Handled customer inquiries efficiently in a high-volume environment
- Maintained accurate records, reports, and customer documentation

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