Skills
Customer Support ( EMAIL / VOICE)
2-5 Years
Virtual Administrative Assistant
2-5 Years
Customer / Chat Support
Less than 6 Months
Data & Admin: Microsoft Excel, Data Visualization, Pivot Tables, Microsoft Word, Document Formatting, Virtual Assistance.
6 Months to 1 Year
Assistant Project Manager
Less than 6 Months
Experience highlights
Go-To-Market Senior Associate
Peddlr Philippines Inc.
·
August/2024
–
Present
1. Developed standardized reporting procedures, reducing weekly report preparation time by 40%.
2. Delivered revenue analysis reports that helped the team optimize marketing efforts.
3. Involved in creating strategies for revenue growth;
4. Involved in the B2B lead generation of the new product.
5. Represented the company as a speaker at an MSME event, introducing the company to a wider audience
Stakeholder Success Senior Associate
Peddlr Philippines Inc.
·
March/2024
–
Present
1. Provided Chat Support to customers;
2. Helps with creating Standard Operating Procedures in assisting users.
3. Created an attendance tracker to help the team easily adjust the schedule and track our leaves.
4. Involved with app testing as well
Business Virtual Assistant
Pineapple Staffing
·
September/2020
–
Present
Executive administrative tasks such as Calendar and Email Management, Team management, support in decision
making, conducting research, Stakeholder coordination, updating/preparing listing presentation, brand management,
and creating presentation.
Real Estate Content Creator
Administrative tasks such as Amazon purchases, invoice payments, and checking real estate properties on PMS
Conducting 100% research and handling 80% of Diversity, Equity & Inclusion projects
Designing in Canva
Creating 80%
Associate Project Manager
ePLDT, Inc
·
December/2016
–
Present
1. I did technical documentation, office tasks, daily monitoring of facilities, and monthly inventory of assets keys.
2. I assisted my reporting PM with the site tour for interested clients.
3. I did 90% of the documentation of meetings, including recording of the meeting, and creating and submitting of reports.
Customer Support Associate
WIPRO BPO, LTD
·
July/2013
–
Present
1. Receive and call the customer with their accounts of services.
2. Data handling with clients' accounts; manage the accounts and information using MS Excel and Vlookup functions,
including verification, accuracy, and data privacy.
3. Communicate with clients by calling them or sending emails.
4. Raising and checking orders for technical issues of the client's accounts.
5. Investigate customer’s payment status