Skills
Technical support
5-10 Years
Customer Service Excellence
5-10 Years
Internal CRMs and Company-Specific Tools
5-10 Years
Problem Solving and Escalation Handling
5-10 Years
Voice-Based Support
5-10 Years
Design > Graphic Design > Canva
2-5 Years
Office and Administration > Administrative Support
1-2 Years
Microsoft Outlook Calendar & Google Calendar
2-5 Years
Microsoft Office Suite (Word, Excel, PowerPoint) & Google Workspace (Docs, Sheets, Slides)
2-5 Years
Slack & Microsoft Teams
2-5 Years
Outlook & Gmail
2-5 Years
Billing and Account Management
2-5 Years
Professional Email Communication
2-5 Years
Shopify
1-2 Years
Google Merchant Center
1-2 Years
Experience highlights
Administrative and Sales Operations Specialist
EMDCC Fire Protection and Product Trading
·
January/2024
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Managed sales operations, including quotations, inventory, payroll, and scheduling.
Executed and optimized Facebook ads, analyzing performance data to boost engagement and visibility.
Senior Process Executive (Google Shopping- E-Commerce)
Cognizant Technology Solutions
·
March/2022
–
Present
Provided multichannel support (phone, email, chat) to merchants and users, assisting with product listings, account management, and troubleshooting eCommerce platform issues.
Ensured merchant compliance with Google Shopping policies, optimizing product visibility and driving better sales performance through listing improvements.
Collaborated with internal teams to resolve complex account concerns and deliver outstanding customer experiences in a fast-paced, metrics-driven environment.
Technical Support Specialist (Verizon Wireless)
Alorica Philippines
·
March/2019
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Present
Delivered expert technical support via phone, assisting customers with device setup, network troubleshooting, connectivity issues, and software updates.
Resolved billing, account management, and service interruption concerns while ensuring high customer satisfaction in a fast-paced, high-volume environment.
Promoted to Subject Matter Expert for consistently exceeding performance metrics, providing escalated support for complex technical cases.
Technical Support Specialist (Comcast)
VXI Global Solutions
·
March/2016
–
Present
Provided technical support for internet, cable TV, and phone services, resolving connectivity, hardware, and service issues through effective troubleshooting.
Guided customers through equipment setup, service upgrades, and basic troubleshooting steps via phone and chat support.
Promoted to Tier 3 Technical Support Specialist for consistently achieving top performance metrics and handling complex customer escalations.
Customer Support Specialist \ Sales representative (Sears)
Telus International
·
October/2014
–
Present
Handled customer inquiries, upsold products, and promoted special offers to drive sales and enhance customer satisfaction.
Maintained strong product knowledge to deliver tailored recommendations and support seamless transactions.
