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JoanaRose A.

Executive Virtual Assistant|| Social Media Manager|| Customer Service Representative

Verified
$7/hr

Outline

Looking for Freelance work (12 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

Jill of all Aces Virtual Assistant- Master in Administrative Services, Customer Service and Social Media Management

Skills & Experience

Skills

Office and Administration > Administrative Support 1-2 Years
Team Leadership 2-5 Years
Calendar Management 2-5 Years
General VA, Customer Service Representative,Social Media Management, E-commerce, Shopify 1-2 Years
- Customer Service 5-10 Years
Customer Support > Sales Support > Lead Generation 2-5 Years
Administrative Assistance 2-5 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 5-10 Years
Customer Support > Customer Service > Gorgias 1-2 Years
Chat Support > Social Media Management 1-2 Years
Ticketing 5-10 Years
Marketing > Order Management 1-2 Years
Customer Service > Gorgias > Shopify 1-2 Years

Experience highlights

Senior Customer Support
Cove USA · April/2025 – Present
Managed multi-channel tickets via Gorgias. Executed order edits, refunds, and tracking updates in Shopify. Developed automated macros and rules to streamline tasks.
Administrative Assistant
Cleaning Gals · February/2024 – Present
Executive Assistant
Kassoe Housing Benelux · March/2024 – /
Executive Admin Assistant
Kassoe Housing · February/2024 – Present
Provided administrative support to real estate executives managing schedules, meetings, and property viewings. Handled confidential documents and office operations.
Purchase Assistant
We Buy Any Stocks · July/2023 – Present
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