Skills
Customer service
2-5 Years
Quality Analyst
1-2 Years
virtual assistant
Less than 6 Months
Retention Specialist
1-2 Years
Marketing > CRM > Podio
Less than 6 Months
Office and Administration > Quality Assurance
1-2 Years
2-5 Years
CRM management
1-2 Years
Project Coordination
2-5 Years
Vendor Management
1-2 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
1-2 Years
- Customer Service
5-10 Years
Lead Management
Less than 6 Months
Real Estate Operations
1-2 Years
Experience highlights
Virtual Lead Manager Trainee
Virtual Lead Managers, LLC
·
January/2025
–
Present
Completed training in real estate lead management, CRM usage (Podio, CallRail), VoIP systems, and follow-up workflows. Practiced lead creation, categorization, and role-playing with follow-up scripts.
Construction Project Coordinator / Virtual Assistant
Ignite Construction Group
·
December/2025
–
/
Coordinate residential rehabilitation, renovation, and maintenance projects across multiple U.S. properties. Communicate with subcontractors, suppliers, property managers, and stakeholders. Source materials and track project milestones.
Virtual Teammate - Business Relations
Homely
·
April/2025
–
Present
Supported acquisition and disposition operations in wholesale real estate. Performed outreach to real estate agents, contacted investors, managed CRM updates, and coordinated meetings with agents.
Retention Specialist / Agent Support
XtendOps Philippines Inc.
·
January/2023
–
Present
Assisted customers with delivery updates and cancellation-prevention conversations. Retained customers by identifying concerns and resolving account issues. Supported new agents with guidance on processes and KPIs.
Advocate II - Healthcare Account
Concentrix
·
January/2022
–
Present
Responded to healthcare provider inquiries regarding member eligibility, benefits, and claim details. Resolved provider concerns accurately while maintaining compliance with healthcare standards.
