Skills
Conflict Resolution
2-5 Years
Operations
1-2 Years
Audit
1-2 Years
Front Office Operations
1-2 Years
- Customer Service
2-5 Years
Reporting
1-2 Years
Marketing > Order Management
1-2 Years
Booking & Guest Services
2-5 Years
Team Coaching
1-2 Years
Customer Service>Sales
1-2 Years
Customer Support > Fraud Prevention
Less than 6 Months
Experience highlights
Front Office Associate/Night Auditor
Valero Grand Suites by Swiss-Belhotel Makati
·
October/2024
–
Present
Managed check-in/check-out, guest inquiries, reservations, and concierge services. Oversaw overnight operations, submitted revenue reports, resolved guest complaints, and handled emergencies as OIC/Duty Manager.
Customer Service Representative / Team Coach
Alorica Centrist (Verizon)
·
March/2022
–
Present
Handled customer service and technical concerns. Sold telecommunications services and devices. Trained agents on processes and communication skills, conducted one-on-ones, and supported conflict resolution.
Customer Service Associate (CAP) L2
Amazon Manila
·
October/2021
–
Present
Identified, prevented and reported fraud accounts. Communicated via phone, chat, and email with customers, merchants, and third-party vendors.
Customer Service Representative
Concentrix San Lazaro (Walmart)
·
October/2020
–
Present
Handled customer service inquiries, product information, and order placement. Managed product and shipping disputes, and processed compensation requests.
