Outline
Looking for Full-Time work (40 hours/day) at $15/hour
High School Diploma
English proficiency Native
Professional Summary
10+ years of working experience with the following tasks that mainly involve Sales, Operations, Real Estate, Customer Support, Project Management, and Business Development.
Sales & Cold Calling: Proven ability to drive revenue in fast-paced environments, with a track record of executing 250–350 outbound cold calls daily (peaking at 380 calls/day) and independently handling objections to close sales.
Team Management: Experienced in scaling remote operations, managing teams of 15–20 agents, and overseeing external BPO centers. I specialize in daily quality assurance, team coaching, and streamlining workflows to ensure high performance.
Customer Support & Success: Delivered exceptional, high-volume inbound voice and live chat support across the fintech and telecom sectors, specializing in technical troubleshooting, complex issue resolution, and maintaining top-tier customer satisfaction.
Skills & Experience
Skills
Experience highlights
Managed and mentored a core team of 3-4 in-house agents while simultaneously directing operations across 15 to 20 external BPO/Call Centers.
Maintained strict quality control by verifying and processing 15-20 complex medical orders daily. This required meticulously reviewing all associated documentation to ensure absolute accuracy and regulatory compliance.
Maintained and managed comprehensive client records, utilizing them to provide accurate performance reports that helped optimize workflow
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