Skills
Customer Support > Active Listening> Teamwork> Communication Skills> Trustworthy
10+ Years
Experience highlights
Appointment Setter
Mentor Capital LLC
·
January/2020
–
/
Remote VA handling mortgage appointment scheduling and client engagement.
Home Specialist Associate
TATA Consultancy Specialist
·
May/2015
–
Present
Supported mortgage loan accounts and assisted with website troubleshooting.
Credit Card Specialist
FIS Global Solutions, Inc.
·
July/2010
–
Present
Assisted customers with credit card concerns and online access issues.
Team Leader, Operations
Startek Philippines
·
July/2010
–
Present
Supervised 25 agents, coached performance, managed escalations, and handled admin tasks.
Financial Specialist Associate
Access Worldwide Corp
·
April/2007
–
Present
Resolved customer banking and brokerage account issues.
