Quality Analyst / Customer support representative/ Appointment Setter

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

I’m a reliable and detail-oriented Virtual Assistant with a strong BPO background in Quality Assurance, Customer Service, and Appointment Setting. I’m skilled in communication, customer support, lead management, scheduling, and administrative tasks. I’m a fast learner, adaptable, and committed to making your day-to-day operations easier while delivering quality results.

Skills & Experience

Skills

Office and Administration > Quality Assurance 2-5 Years

- Customer Service 1-2 Years

Calendar & Appointment Scheduling 6 Months to 1 Year

✔️Marketing > Appointment Setting 6 Months to 1 Year

Google Workspace Less than 6 Months

Experience highlights

Quality Assurance Analyst

Ibex Global Solutions, Inc · January/2024 – /

Detail-oriented Quality Analyst in BPO environment monitoring customer interactions, evaluating service performance, ensuring compliance with quality standards, providing constructive feedback, and identifying improvement opportunities.

Customer Service Representative

Ibex Global Solutions · October/2022 – Present

Provided excellent customer support by handling inquiries, resolving concerns, and assisting customers with their needs. Managed calls and customer interactions professionally while maintaining accurate records and following company procedures. Developed strong communication, problem-solving, and multitasking skills in a fast-paced BPO environment.

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