People Operations Specialist/Recruitment Specialist/Customer Service Specialist

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Has 9 years of experience in the BPO industry, more than 5 years in US recruitment and has 3 years of experience in HR data management. Hardworking an

Skills & Experience

Skills

Customer Service Representative 5-10 Years

recruiter/human resource 5-10 Years

Experience highlights

People Operations Specialist

Okta Inc. (KMC Mag Solutions) · April/2023 – Present

● Managed HR transactions within Workday, processing new hires, contractor assignment modifications, job changes, and employee data updates.
● Addressed and resolved tickets within defined Service Level Agreements (SLAs) using the ticketing system.
● Maintained accuracy of data through updates to spreadsheets and manual tracking systems.
● Executed administrative duties to provide comprehensive support to the People Operations team.
● Utilized in Workday, Service Now, and Microsoft Office Suite

Recruiting Coordinator

Okta Inc. (KMC Mag Solutions) · May/2022 – Present

● Orchestrated the scheduling of a high volume of complex virtual interviews for numerous recruiters and hiring teams.
● Generated and revised offer letters for candidates in collaboration with recruiters.
● Liaised with hiring managers and executive assistants to confirm interview availability.
● Utilized Goodtime, Service Now, and Microsoft Office for coordination and documentation.

Recruitment Specialist II

Amtec Global Solutions · February/2020 – Present

● Identified and sourced resumes of qualified candidates for specific job orders utilizing various job boards, applicant tracking systems, and other platforms.
● Performed initial phone screenings to validate candidate qualifications and career preferences.
● Presented screened candidates to clients for subsequent evaluation and feedback.
● Provided assistance and support to contractors regarding their employment-related inquiries.
● Managed the full recruitment lifecycle, from sourcing to offer

Talent Acquisition Consultant

Talent Acquisition Consultant · May/2016 – Present

● Proactively sourced resumes of qualified candidates for specific job openings by leveraging job boards, applicant tracking systems, company career pages, and other resources.
● Conducted telephone interviews to effectively screen candidates, confirming their qualifications, availability, and salary expectations, and meticulously documented each interaction.
● Arranged and facilitated interviews between prospective candidates and hiring managers.

Senior Customer Service Specialist

CONVERGYS Philippines · June/2006 – Present

● Managed inbound customer calls, addressing inquiries related to sales and general customer service.
● Processed customer orders and service requests accurately.
● Resolved customer concerns pertaining to their orders, membership status, and billing information.

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