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Roberto A.

Business Support & Digital Solutions | Research, CRM & VA

Verified
$7/hr

Outline

Looking for Part-Time work (4 hours/day) at $7/hour

High School Diploma

English proficiency Fluent

Professional Summary

I combine business support with practical digital solutions. As a Property Management Assistant 1, I support commercial property listings, campaign copy and creative suppliers, quotes and invoices, lease/agency documents, owner/company research and CRM data cleanup in Salesforce/PropertyBase and Airtable. I also document workflows, check transaction records and coordinate enquiries and inspections.

Through The Legend Solutions, I build websites, small web apps and business-information AI assistants, including workflow mapping and property email tools. My portfolio includes demos, prototypes and internal tools. I can turn checked research and spreadsheet data into clear charts and short reports.

Part-time/project work, up to 4 hrs/day in agreed blocks within 6 AM–3 PM Philippine time around commitments. Starting US$7/hr. Share your task and we can agree on a useful first step.

Skills & Experience

Skills

Lead Generation 1-2 Years
Content Writing 1-2 Years
Web Design Less than 6 Months
RESEARCH 1-2 Years
Administrative Support & Coordination 1-2 Years
Customer service 5-10 Years
Data Entry 1-2 Years
Process improvement 1-2 Years
Google Sheets 1-2 Years
Email Marketing Less than 6 Months
Lead Management 2-5 Years
CRM > Salesforce 1-2 Years
Airtable 1-2 Years
Customer Support > Chat Support >Technical Support 1-2 Years
UX Research Less than 6 Months

Experience highlights

Property Management Assistant 1 (PMA 1)
Cloudstaff · April/2025 – /

Support an Australian commercial property sales and leasing team. Prepare lease, Heads of Agreement and agency documents from instructions; check dates, details and supporting records. Research properties, owners and companies using RP Data, CreditorWatch and online sources. Maintain Salesforce, PropertyBase and Airtable records, consolidate prospect lists, remove duplicates and coordinate contact imports.

Coordinate listings from preparation to publication: draft copy, organise photography, drone shoots, floorplans, brochures and signboards, liaise with suppliers and coordinate approvals, campaign quotes and invoices. Respond to listing enquiries and coordinate inspection invitations.

Maintain commission trackers, check commission/GST and commencement details, and coordinate invoice corrections. Document workflows and repeatable procedures, support process improvements and use reviewed AI-assisted research and drafting where appropriate.

Outbound Sales Representative
Taskus · April/2024 – Present
Made high-volume outbound calls to sign up new merchants. Pitched DoorDash services, closed deals, managed leads, negotiated contracts and exceeded sales targets using CRM tools.
Reservation Specialist
Cloudstaff · January/2023 – Present
Handled bookings, modifications and cancellations. Assisted guests with resort details and promotions. Upsold vacation packages and membership benefits. Provided high-level customer support.
Executive Services 2
Cloudstaff · October/2021 – Present
Assisted clients with account inquiries and payment resolutions. Handled sensitive financial and medical billing information. Provided dispute resolution and customer support.
Collections Specialist
Iqor · June/2020 – Present
Contacted customers to resolve past-due accounts and negotiate payments. Assisted with payment plans, account inquiries and ensured compliance with financial regulations.
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