Customer Service Representative/Administrative Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

✓Quick and eager learner ✓Hard working ✓Willing to render overtime ✓Can adapt to changes very quickly ✓Flexible with any schedules

Skills & Experience

Skills

Office & Administration > Customer Service 2-5 Years

Experience highlights

Virtual Administrative Assistant, Data Entry Specialist, Insurance Quote Agent

Lava Automation · January/2024 – /

•Managed email, and inbound and outbound calls to collect customer information and generate Insurance quote
•Utilized multiple tools for organizing and keeping agency records, and execute and assign tasks for insurance agents

Assistant Supervisor

Teleperformance CDO | T-Mobile · February/2022 – Present

•Helped supervisors in creating game plans of high-performance teams to meet or exceed monthly goals objectives.
•Monitored live calls and provided real-time support to agents.
•Coached agents to identify areas of improvement and analyzed their calls to enhance their performance.

Sales Representative

Sutherland Global Services | AT&T · October/2022 – Present

•Handled customer requests for payments, activations, upgrades, other services, and sought potential clients to promote products and services.
•Provided resolution to network related concerns, and orders, through chats and emails.

Account expert | Customer Service Representative

Teleperformance CDO | T-Mobile · June/2021 – Present

Managed customer requests such as payments, activations, upgrades, and other services and promoted products and services to potential clients.

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