Virtual Assistant | Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (10 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Been a customer service/technical support representative, fraud claims and billing specialist being in the BPO industry for 8 years.

Skills & Experience

Skills

Accounting > Claims Processing 6 Months to 1 Year

Customer Support 5-10 Years

Customer Support > Technical Support 6 Months to 1 Year

Billing Specialist 6 Months to 1 Year

Experience highlights

Technical Support/Customer Service Representative

TTEC · July/2021 – Present

·Built rapport with customers through courteous and professional communications.
·Developed empathetic client relationships and earned reputation for consistently
exceeding sales goals.
·Guaranteed first-class customer service, enthusiastically anticipating and catering
to customer needs and requirements.

Claims Specialist

Teleperformance Philippines · October/2020 – Present

·Assessed incoming claims for validity against policy's conditions and communicated reasons for partial or no payments to clients, enabling fair settlement of valid claims.
·Followed internal claims processing procedures to prevent fraudulent payments, guaranteeing high-quality assurance standards.

Billing Specialist

iPloy Staffing Solutions · October/2019 – Present

·Managed complaints with calm, clear communication and problem-solving.
·Exceeded goals through effective prioritization and consistent work ethic.

Customer Service Representative

Concentrix · October/2016 – Present

·Addressed customer service enquires quickly and accurately.
· Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
· Assisted customers with product-related questions, feedback and complaints.

Customer Service Representative

Azpired Inc. · August/2015 – Present

·Maximized customer satisfaction by resolving service issues promptly.
·Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
· Processed refunds, exchanges and service requests for customers.

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