Skills
Data Entry
2-5 Years
customer service representative
2-5 Years
Lead Generation
6 Months to 1 Year
Virtual Assistance
6 Months to 1 Year
Experience highlights
Receptionist
Sweet James Accident Attorneys
·
August/2024
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/
I work in a law firm as a receptionist. As my duties, I am making sure that I a forwarding, taking down notes, maintaning effiscient information, and secure datas accurately that abide the company guidelines. I am also making sure that I am providing a professional approach to all callers like clients medical providers, insurance companies, and other law offices.
Virtual Assistant
Rapid Auto Glass (WFH)
·
May/2021
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Present
• Address email and text inquiries promptly.
• Handle both incoming and outgoing calls for follow-up purposes.
• Facilitate the process of technicians becoming affiliates by generating leads.
• Organize and allocate work orders to technicians and customers efficiently.
• Gather customer preferences to schedule jobs effectively.
• Prepare end-of-day reports to maintain records
Back Office Agent
Visayas Cockers Club Inc. (WFH)
·
January/2021
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Present
As a data entry operator, I am tasked with inputting crucial company data and ensuring records remain accurate and current. I maintain the organization's databases, ensuring customer and account information is always up-to-date. My responsibilities include entering and updating relevant information into databases and ensuring data backups are performed regularly. Additionally, I double-check data for accuracy, ensuring it meets specific formatting and quality standards.
Appointment Setter
Boss PH.
·
March/2017
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Present
I reach out to leads to introduce our company's offerings and schedule appointments. I make outbound calls to connect with existing customers, exploring cross-selling opportunities. Additionally, I arrange appointments for sales representatives to meet with potential clients.
Customer Service Representative
Qualfon Dumaguete
·
July/2013
–
Present
I'd like to quickly address customer inquiries and work to resolve any complaints they may have. I showcase my comprehensive knowledge of our products to provide effective answers to their questions. I meticulously maintain detailed records of all customer interactions, transactions, feedback, and issues. My goal is to ensure customer satisfaction through professional and attentive support. Additionally, I collaborate and coordinate with colleagues as needed to deliver the best service possible.
