Virtual Assistant

Troubleshoot maintenance requests and assign to vendors when needed.

Communicate with vendors and owners regarding maintenance.

Review work orders daily - follow up with vendors, verify photos and invoice, escalate any work > $400 to property manager.

Quarterly review of vendors.

Review all bills entered into property management software to determine if the bill was charged to correct property and the correct amount.

Engage in one-on-one chats with subscribers to establish meaningful connections and foster deep relationships.

Sell and upsell the models' content.

Respond to messages in a professional and timely manner, ensuring top-notch communication.

Demonstrate an understanding of our community guidelines and uphold them during conversations.

Provide comprehensive administrative support to the model
- Manage calendars, schedule meetings, and coordinate appointments.
- Prepare and review documents, repo

Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives.

Monitors site to ensure optimal staffing levels.

Administers volume contingency action plans as deemed necessary and appropriate.

Runs and analyzes reports with the result of making
recommendations for adjusting staffing levels to meet
departmental productivity and profitability goals.

Participates in design of call monitoring formats and quality standards.

Performs call monitoring and provides trend data to site management team.

Uses quality monitoring data management system to compile and track performance at team and individual level.

Performs monitors of customer care email responses.

Participates in customer and client listening programs to identify customer needs and expectations.

Provides actionable data to various internal support groups as needed.
Coordinates and