Skills
Cold Calling, Telemarketing, Appointmnet Setting, Sales and Marketing, Virtual Assistance, Customer Service, Lead Qualifying, Technical Support
6 Months to 1 Year
Customer Service Representative Phone/Email Tier 1
1-2 Years
Inbound/Outbound Sales, CRM & Data Entry, Lead Follow-Up, Email/Chat Support, Reporting & Client Relationship Management
1-2 Years
Telesales & Objection Handling
2-5 Years
Admin Support & Documentation
1-2 Years
Experience highlights
Cold Caller / Telesales
Greylock Resources (Remote)
·
March/2024
–
Present
• Conducted outbound calls promoting dietary supplements to U.S. senior citizens
• Achieved sales targets and provided product information during calls
Customer Service Representative
TELUS International
·
February/2023
–
Present
• Handled customer inquiries, cancellations, and technical concerns
• Upsold subscription plans based on customer needs
Customer Service Representative
ResultsCX
·
January/2022
–
Present
• Assisted mobile and cable customers with billing, account updates, and service issues
• Provided troubleshooting and ensured customer satisfaction
Secretary
Sunlife Insurance Inc.,
·
November/2018
–
Present
• Scheduled client meetings, managed insurance proposals and documentation
• Organized medical appointments, tracked payments, and ensured compliance with deadlines
