Skills
Customer Support
5-10 Years
Cold-calling > Appointment Setting
6 Months to 1 Year
SALES COORDINATOR
6 Months to 1 Year
Experience highlights
SALES COORDINATOR
APEX GROWTH METHOD
·
January/2023
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Present
As a Sales Coordinator, I assessed and graded applications based on established criteria to ensure compliance with quality standards. I regularly updated and managed booking statuses, meticulously transferring appointments between calendars to optimize schedules and prevent conflicts. Additionally, I maintained and reported on application statuses, calendar fill rates, and CRM updates to ensure all data was current and accurate.
Business Development Representative
Haulla Waste Collection
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April/2022
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Present
As a Business Development Representative, I handled the entire sales process, including lead generation using the Yellow Pages and LinkedIn Navigator, with a minimum sales target of 3 per month. I maintained a daily quota of at least 100 connected calls, including follow-up calls, and 25 emails per day. Additionally, I offered dumpster services, requesting invoices from existing companies, submitting quotes, sending contracts, and following up to ensure receipt and signature.
Risk Operation Analyst
CHIME
·
October/2022
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Present
As a Risk Operations professional, I investigated and resolved customer claims of unauthorized charges, thoroughly analyzing each case to determine validity. I processed chargebacks utilizing VISA tools to efficiently recover customer funds and mitigate financial losses, while effectively communicating with customers through Zendesk to ensure satisfaction with the claim resolution process.
Technical Support,
Mediacom
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November/2017
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Present
As a Technical Support "Super Agent," I provided comprehensive troubleshooting for Telco accounts, resolving issues with cable, internet, phone, and email services. I investigated and resolved billing discrepancies to ensure accurate charges and customer satisfaction. Additionally, I facilitated flexible payment arrangements to avoid service disruptions and maintain positive relationships.
BILLING SUPPORT /CSR
COMCAST XFINITY
·
June/2016
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Present
I have extensive experience in Billing Support, processing and analyzing customer Telco bills to resolve discrepancies and provide clear explanations. I have also negotiated payment extensions to ensure account compliance and prevent service disruptions. Additionally, I have provided exceptional customer service by actively listening, addressing concerns, and building positive relationships.
