General Virtual assistance

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Proven ability to thrive under pressure while delivering exceptional service.

Skills & Experience

Skills

Customer Support 1-2 Years

Customer Support > Chat Support 6 Months to 1 Year

Customer Support > Technical Support 1-2 Years

Experience highlights

Customer Service

Amazon · July/2024 – /

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Technical Support

VXI GlobaL · September/2021 – Present

Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Technical Support/ Chat support

Teleperformance · March/2019 – Present

Used ticketing systems to manage and process support actions and requests.
Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

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