Technical, Sales and Customer Support

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I know you are looking for somebody who can do the job, but I want you to know it's not that I can do the job; I am passionate about it and I handled customers passionately, and I didn't just solve their problems; I provided great customer service. I turned multiple upset customers into happy ones and received numerous positive pieces of feedback. So customers continued to patronize our services and products.

Skills & Experience

Skills

Email Support 2-5 Years

Live chat 1-2 Years

Techical Support, Billing,Problem Solving, Customer Service 2-5 Years

Customer Service Representative 5-10 Years

Cold Caller 1-2 Years

Accounting > Claims Processing 2-5 Years

Communication 10+ Years

Chat support 5-10 Years

~Data Entry 2-5 Years

- Customer Service 10+ Years

Customer Support > Phone Support 5-10 Years

Cold Calling 2-5 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 5-10 Years

Customer Service>Sales 2-5 Years

Experience highlights

Hybrid Customer Support

Ecommerce/Retail Account · January/2024 – Present

Provided email and phone support for e-commerce customers, handling 50+ daily
inquiries.
Resolved order issues, processed
refunds, and documented cases in CRM.
Maintained 95%+ CSAT and resolved
issues within a 2-hour average response
time.
Used active listening and empathy to de-escalate concerns and improve customer
retention

Cold Caller

Team Hired · July/2023 – Present

Generated qualified leads for home &
auto insurance by executing 400+
outbound calls daily, presenting policy
options and converting prospects
through persuasive communication and
objection handling
Exceeded sales KPIs by 20% for 6
consecutive quarters, consistently
ranked in top 10% of team performers

Back Office Claims Processor

Acquire Intelligene · March/2021 – Present

Processed 300+ medical claims and receipts
daily in a non-voice back-office
environment, verifying accuracy and coding
entries into the claims system with 99%
accuracy and zero compliance errors,
consistently meeting daily targets

Technical and Billing Support

VXI · March/2019 – Present

Assisted 40+ customers daily with billing
inquiries and technical issues via voice
support, providing clear bill explanations
and basic troubleshooting to resolve
concerns on first contact and maintain
customer satisfaction

Customer Service Representative

ePerformax · December/2017 – Present

Supported customers with online money
transfer services through email and voice
channels. Investigated transaction
inquiries, processed refunds, and
collaborated with the team to resolve
payment issues.

Reduced unresolved customer tickets by
30% within six months by streamlining
escalation and follow-up processes.

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