Skills
Customer Support > Chat Support
2-5 Years
Customer Support > Sales Support
1-2 Years
Cold-calling > Appointment Setting
1-2 Years
Experience highlights
Appointment Setter / Sales Representative / Cold Caller
GSD Media Inc.
·
May/2022
–
Present
•Taking calls
•Response to real-time customers inquiry via Live Call and Email.
•Response to telephone inquiries and complaints using standard scripts and procedures
•Do up selling to customers
•Do appointment setting
•Initiating contact, building rapport, and identifying customer needs.
Virtual Assistant / Sales Representative / Quality Assurance
Jamiak Inc.
·
October/2019
–
Present
•Response to real-time customers inquiry via Live Chat and Email
•Response to telephone inquiries and complaints using standard scripts and procedures
•Do up selling to customers
•Do surveys about new products
•Assist customers issue regarding with replacement products and refunds.
•Audit calls for quality purposes
Sales Representative / Non Voice Agent
FierceCom Incorporated
·
October/2016
–
Present
•Taking calls.
•Response to telephone inquiries and complaints using standard scripts and procedures
•Do up selling to customers
•Do surveys about informed electorate campaigns
•Do donation campaigns and surveys
Sales Representative / Non – Voice Agent
Callvation Business Technology
·
May/2015
–
Present
•Taking calls.
•Do up selling to customers
•Response to telephone inquiries and complaints using standard scripts and procedures
•Answering product and service questions
•Clarifying complaints; determining and solving client complaints / problem.
Clerk/Operation Personnel
Standard Marine Agencies
·
November/2013
–
Present
•Issuing passengers ticket
•Revalidating return tickets of passengers
•Issuing bill of lading for the cargoes
•Prepare and printing of passengers manifest and cargo manifest for the vessel
•Operating office machines, like photocopiers, scanners and personal computers
•Inventory order materials, supplies and also services
•Preparing month end inventory of total passengers and sales