Executive Assistant (C-Level) • Operations Lead

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help CEO, Founders, and Executives reclaim their time, streamline operations, and keep their businesses running smoothly — without things falling through the cracks.

With over 17 years of professional experience, including the last 7 years as a Virtual Assistant, I’ve supported leaders in various roles, such as C-Level Executive Assistant, Operations Manager, Customer Service Specialist, and Social Media Manager. My 1st 10 years of experience, I worked in Business Process Outsourcing (Contact Center) for American companies such as AT&T, AVG, Comcast, & American Home Shield, managing high-volume, multi-channel communications via phone, email, & chats.

I’m highly reliable, detail-oriented, and deadline-driven. I thrive under pressure, take full ownership of my responsibilities, and consistently deliver results. My strength lies in managing day-to-day operations, anticipating needs, and creating structure so executives can focus on growth rather than administrative tasks.

Skills & Experience

Skills

Operations Management 2-5 Years

Customer Service Specialist 10+ Years

Executive Assistant/C-level Support 2-5 Years

Microsoft Office Suite 10+ Years

Google Workspace 10+ Years

Process Streamlining 5-10 Years

Project & Team Management 5-10 Years

Calendar & Inbox Management 5-10 Years

Social Media Management - LinkedIn | Instragram | Facebook 2-5 Years

Experience highlights

Executive Assistant (C-Level) & Operations Lead

Manor Ventures · November/2024 – Present

• Overhauled client data management and settlement workflows, ensuring strict database integrity and achieving a 70% approval rate on settlement cases in less than two years.
• Managed end-to-end client communications and issue resolution across a portfolio of 1,100+ clients, maintaining an overall 60% case success rate.
• Streamlined executive inbox and calendar management, saving executive leadership 25 hours per week.

Executive Assistant (C-Level) & Operations Lead

VSE Septic Services Inc. · February/2022 – Present

• Spearheaded core business operations for an Austin-based septic service provider, driving 120% operational growth over two years.
• Optimized customer support across 4 channels (phone, email, chat, and SMS), improving service efficiency and supporting business growth, leading to an additional 30% in business profit.
• Systematized inbox and executive calendar management, coordinating technician dispatches and staff schedules to generate 25 additional appointments weekly.

Admin Assistant & Social Media Manager

Focal Point Medical Staffing · October/2021 – Present

• Orchestrated healthcare staffing logistics, maintaining 100% workforce coverage across all medical facilities.
• Managed customer inquiries across 3 channels (phone, email, and chat), supporting client satisfaction and staffing coordination, maintaining at least a 90% customer satisfaction rate.
• Conceptualized and created original social media content, eliminating external design dependencies and saving $1,500–$2,000 in vendor costs.

Social Media Manager

Partnership Power · May/2021 – Present

• Directed end-to-end social media strategy, graphic design, and content creation, expanding customer engagement and generating 10–15 additional counseling bookings weekly.
• Restructured document and file management systems, boosting team operational productivity by 60%.

Senior Customer Service Specialist

Alehorn · March/2020 – Present

• Acted as the company's customer service support via phone, email, & chat, making sure that all inquiries were 100% answered and resolved.
• Assisted customers with after-sales care, which led to less than 5% returns or complaints.
• Initiated a weekly and monthly reporting initiative for the CEO and managers.

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