Quality Assurance Supervisor | Virtual Assistant | Customer Support Specialist

Verified

$6/hr

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Outline

Looking for Part-Time work (5 hours/day) at $6/hour

Associate Degree

English proficiency Conversational

Professional Summary

I am a results-driven Quality Assurance Supervisor with expertise in auditing, KPI monitoring, customer support, and advanced Excel reporting.

Skills & Experience

Skills

Office and Administration > Quality Assurance 2-5 Years

Experience highlights

Quality Insights and Analytics

Qualfon · January/2020 – /

Quality Assurance Supervisor | Verizon Value Account (March 2020 – Present)
• Supervise QA team ensuring compliance with KPIs and service standards.
• Conduct audits, analyze performance data, and implement process improvements.
• Prepare reports and communicate findings to management for strategic decisions.

Customer Service Specialist

ePerformax · January/2019 – Present

Delivered exceptional customer support, resolving inquiries efficiently.
Managed account updates, billing issues, and service troubleshooting.

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