Skills
Customer Service Representative
10+ Years
Sales & Appointment Setting
1-2 Years
2-5 Years
Chat support
10+ Years
CRM management
5-10 Years
- Customer Service
10+ Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
Objection Handling
1-2 Years
Account Management; Customer Support > Sales Support > Lead Generation
Less than 6 Months
Cold Calling
1-2 Years
Google Workspace
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Design > GoHighLevel
2-5 Years
✔️Marketing > Appointment Setting
6 Months to 1 Year
Experience highlights
Sales Representative/Appointment Setter
Always Auto Glass
·
March/2025
–
/
Handled outbound calls with customers regarding auto glass repair and replacement services. Qualified customer needs, explained available service options, verified insurance coverage, processed glass insurance claims, and provided quotes. Scheduled appointments, coordinated with technicians, handled callbacks and reschedules, followed up with customers through calls, texts, and emails, and maintained accurate customer information and notes in the CRM.
Customer Service Representative/Chat Support Specialist
Qualfon Philippines, Inc.
·
January/2013
–
Present
Provided voice and chat support to customers, handling product and service inquiries, orders, shipping concerns, troubleshooting, and issue resolution. Managed high-volume customer interactions while maintaining clear and professional communication. Documented customer interactions and updates accurately in CRM systems, handled follow-ups, and ensured customers received timely and accurate assistance while following company policies and procedures.
