Technical Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (9 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Technical Support Specialist with 5+ years in SaaS, supporting high-touch customers and resolving complex issues across APIs, integrations, and platform workflows. Strong in root cause analysis using tools like Chrome DevTools, Postman, SQL (Databricks), and Salesforce, with proven experience collaborating with engineering teams on bug escalation and resolution. Known for structured troubleshooting, clear communication, and ownership in fast-paced, high-impact environments. Focused on delivering efficient solutions and driving excellent customer experience at scale.

Skills & Experience

Skills

Technical troubleshooting 5-10 Years

Cross-Functional Collaboration 5-10 Years

Customer Communication 5-10 Years

Tools & Systems Expertise 5-10 Years

API & Integration Support 5-10 Years

Experience highlights

Technical Support Engineer

Yotpo · January/2021 – Present

• Supported Premium and Enterprise merchants for both SMS and Email marketing products after Yotpo launched its integrated platform.
• Collaborated with T2 Team, R&D, internal platforms, and third-party integrations to resolve escalations.
• Contributed to internal knowledge bases, troubleshooting guides, and training materials.
• Supported Premium and Enterprise eCommerce merchants across Shopify, BigCommerce, and Magento, ensuring smooth operations and platform reliability

Technical Sales Advisor

Concentrix · April/2018 – Present

• Provided technical support and sales assistance for Sprint smartphone customers
• Diagnosed network, software, and device performance issues
• Recommended smartphones, accessories, and service plans based on customer needs
• Consistently met or exceeded sales conversion and customer satisfaction targets
• Maintained accurate documentation of customer interactions in CRM systems
• Collaborated with internal teams to escalate and resolve complex technical issues

Technical Support Representative

Teleperformance · October/2018 – Present

• Delivered technical support for Ring smart cameras and doorbell devices via phone and email
• Troubleshot connectivity, setup, firmware, and feature-related issues for consumer IoT products
• Guided customers through device installation and optimal usage based on product best practices
• Documented cases accurately in CRM systems to ensure proper issue tracking and resolution
• Maintained strict adherence to quality assurance and performance metrics

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