Skills
sales proficiency,microsoft excell,data analysis,customer relastionship management,teamleader
5-10 Years
Client & Account Management
5-10 Years
Email Management / Inbox Management
10+ Years
Accounting > Financial Accounting > Analysis
10+ Years
Office and Administration > Quality Assurance
5-10 Years
Office and Administration > Stakeholder Management
10+ Years
Process improvement
10+ Years
Team Management
10+ Years
DATA ANALYTICS
5-10 Years
Compliance
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
10+ Years
Call
10+ Years
Calendar Management > Scheduling
5-10 Years
Coaching & Development
10+ Years
Human Resources > HR Management > Administrative Works > Operations Management
10+ Years
Experience highlights
QA Team Leader
Wells Fargo
·
March/2021
–
Present
QA Team Leader - oversee daily quality operations, guide team members, and ensure that products, services, or processes meet established organizational standards.
Lead, Quality Assurance, Support
Wells Fargo
·
March/2021
–
Present
Ensured all processes, customer interactions, and outputs met strict regulatory, accuracy, and service standards. Led quality monitoring, performance analysis, team management, compliance, risk management, and continuous improvement initiatives.
Account Supervisor, Operations
Sykes Asia Inc
·
February/2017
–
Present
Managed line of business with supervision of up to 15 Team Managers and 100-225 agents. Oversaw quality, training, workforce, client coordination, business reviews, and continuous improvement process implementation.
Assistant Manager (Team Manager), Operations
Intelenet Global Services
·
September/2015
–
Present
Balanced technical leadership and operations management with strict compliance oversight. Managed team supervision, technical issue resolution, performance monitoring, coaching, incident escalation, and process improvement.
Team Leader (Team Manager), Operations
Sykes Asia Inc
·
August/2008
–
Present
Managed day-to-day sales operations ensuring client goals met through metric measurement. Provided professional development, coaching, on-the-job training, maintained staffing ratios, and ensured policy compliance.
