Skills
Handled Irrate customers
2-5 Years
Experience highlights
Customer Service Representative
TechManhindra
·
March/2023
–
Present
-Coordinating with other departments, such as technical support,
sales, and billing, to ensure a seamless customer experience.
-Effectively communicating policies and procedures to customers to
ensure compliance and understanding.
-Maintaining accurate records of customer interactions, including
notes on inquiries, issues, and resolutions.
Customer Service Representative
Wipro-United Airlines
·
July/2023
–
Present
Assisting customers in booking flights, providing information about
available flights, schedules, and pricing.
Handling ticket-related inquiries, issuing tickets, and explaining
ticket terms and conditions.
Keeping customers informed about any changes to flight
schedules, delays, cancellations, or disruptions due to weather,
technical issues, or other reasons.
Offering alternative travel solutions in case of disruptions, such as
rebooking on other flights or providing information on
com
Customer Service Representative
ECE Dumaguete
·
February/2022
–
Present
-Setting sales targets and implementing incentives.
-Providing accurate sales forecasts and allocating resources so targets
are met.
-Managing a network of vendors and suppliers.
-Maintaining excellent relationships with customers that are built on
trust, and encouraging the
example,
rest of the sales team to follow this
-Keeping up-to-date with advancements in marketing.
Customer Service Representative
Inspiro Relia
·
January/2020
–
Present
-Listen to the concerns of a customer and be able to address their
needs work with a wide variety of people each day, build relationships
and network
-Confidence and strong self-assuredness to succeed in cold-calling
customers and making a sale
-Communication skills, especially persuasion, to clearly convey the
benefits of a product to potential customers
-Physical endurance, as we may need to be on their feet for long hours,
spend a lot
Service Crew
McDonalds
·
July/2019
–
Present
Serving customers in a timely manner
Assisting in the training of new crew members
working within a team setting to meet sales goals during a shift