Outline
Looking for Full-Time work (8 hours/day) at $6/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Operations and QA professional with 9+ years of experience delivering accurate, structured solutions across utility billing, ERP testing, transaction processing, and property research. My expertise spans end-to-end bill validation, SAP IS-U integration testing, high-volume data processing, and document verification. Recently, I expanded my QA skills through gaming beta testing (FiveM GTA V), focusing on bug identification, script validation, and regression testing.
I am proficient in SAP (IS-U, FI/MM/SD), Oracle Utilities CCB, Salesforce, Jira, Excel, and Power BI. I also hold certifications in QuickBooks Online and Xero, alongside specialized training in SAP IS-U and leadership.
My core strengths include operations support, system testing, data management, issue tracking, and process improvement. I am seeking roles in operations, QA, billing, ERP support, or research where I can leverage my technical background and commitment to quality to drive organizational success.
Skills & Experience
Skills
Experience highlights
• Test FiveM GTA V roleplay servers for bugs, glitches, performance issues, gameplay mechanics, mods, and custom scripts.
• Validate reward systems, in-game economy, and progression features for accuracy, fairness, and functionality.
• Provide developers and server administrators with detailed issue reports, screenshots, and reproduction steps.
• Perform regression testing after updates and patches to confirm fixes and identify recurring issues.
• Reviewed and validated owner applications for solar installations to ensure compliance with property and regulatory requirements.
• Conducted in-depth research on property deeds, land titles, and online listings to verify ownership and site feasibility.
• Cross-checked submitted documents against installation devices and verified the accuracy of solar panel counts.
• Raised Jira tickets for discrepancies, including owner name validation and address verification when properties could not be
• Managed end-to-end bill validation cycles ensuring accuracy and timeliness.
• Oversaw online reporting services and maintained updated reporting systems.
• Led team assignments and drove people management activities.
• Ensured quality and cost efficiency in billing operations.
• Designed and executed integration test cases for SAP FI, MM, SD modules and external systems.
• Validated data flows across SAP modules and external third‑party tools.
• Documented issues and collaborated with technical teams for resolution.
• Applied process knowledge to assess, resolve, and escalate issues.
• Ensured compliance with SLA and quality standards.
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