Executive Assistant, Recruiter, Customer Service, Real Estate Admin,Workforce Management Supervisor

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Highly organized and detail-oriented professional with over 10 years of experience in administrative support, recruitment, and customer service

Skills & Experience

Skills

Customer Support 5-10 Years

Office and Administration 1-2 Years

Real Estate 6 Months to 1 Year

Executive Assistant 6 Months to 1 Year

Research and Data Analysis 5-10 Years

Experience highlights

EXECUTIVE ASSISTANT

Insurance Company, TX · May/2024 – Present

Manage and coordinate executive calendars, scheduling meetings, and appointments.
Organize and prepare materials for internal and external meetings.
Take detailed notes during meetings and follow up on action items
Manage and schedule social media posting (You Tube, Facebook and LinkedIn)
Coordinate travel arrangements and create detailed itineraries
Handle high-volume email correspondence, prioritising and responding as necessary.
Help plan and execute company events, team-building & activities

REAL ESTATE ADMIN ASSISTANT

Real Estate Company · January/2024 – Present

Keep GHL CRM and databases clean, current, and well-organized
Respond to Lead messages in CRM and website
Update hot, warm lists – Excel
Email Management – Sort, respond to, and flag key emails
Calendar Management – Schedule meetings, showings, and reminders
CRM + Data Entry – Maintain contacts, listings, and property details
Document Prep – Draft contracts, offers, lease agreements
Create and manage projects using Asana.
Prepare business summaries and financial tracking using QuickBooks.

Supervisor, Workforce Management

Alorica · December/2020 – Present

Led a team of 15 Real-time Analysts and 3 Workforce Schedulers.
Prepare SOPs, organize documents, presentations, and reports.
Prepare meeting minutes and organize research notes
Monitor projects, conduct internal communication & organize company data.
Coordinate team calendars, prevent scheduling conflicts & ensure clients are on time nd prepared for meetings
Respond to emails and phone calls promptly and professionally
Assist with various tasks and projects to ensure deadlines are met.

HOME CARE SCHEDULER/ SHIFT COORDINATOR

Home Care Agency · February/2016 – Present

Communicate effectively with caregivers, clients, families, and other parties
Ensure caregiver & client schedules are always covered and care plans are met
Coordinate the appropriate home care aides based on skill set and availability
Resolve scheduling and care issues directly and regularly with clients and caregivers
Conduct follow-up calls with prospects to schedule consultations
Enter and update the caregiver, client, and communications data into the Scheduling software

CUSTOMER SERVICE REPRESENTATIVE

Alorica · September/2016 – Present

Answered on average 50-70 customer calls per day (Inbound and outbound)
Processed bill payments for healthcare claims and benefits.
Store, update & collect information through a CRM system
Respond to service inquiries and requests promptly and efficiently.
Follow communication procedures, guidelines, and policies
Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality
Make follow-up calls as needed.

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