Customer Care Advocate | Billing, Payments, Customer Experience

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

With a robust background as a Customer Care Advocate and Online Content Moderator, my expertise in resolving billing issues and ensuring community sta

Skills & Experience

Skills

Customer Support 5-10 Years

Marketing > CRM > Zendesk 2-5 Years

Office and Administration > Google Suite 5-10 Years

Content Moderation 5-10 Years

Customer Service Billing specialist 2-5 Years

Experience highlights

Customer Care Advocate

Bumble and Badoo Incorporated · January/2020 – Present

Key Responsibilities:
- Respond promptly and professionally to customer inquiries regarding billing and payments
- Resolve billing disputes and discrepancies, and ensure accurate billing and payment processing
- Assist customers with subscription management, cancellation, and refunds
- Collaborate with the Bumble team to identify and resolve technical issues related to billing and payments
- Monitor and report on billing-related metrics, such as chargebacks and refund rates
- Continuously strive

Online Content Moderator

Bumble and Badoo Incorporated · January/2019 – Present

Key Responsibilities:
- Review user-generated content (profiles, photos, and messages) for compliance with community guidelines
- Take appropriate action (e.g., remove content, issue warnings, escalate to higher-level moderators) when inappropriate content is identified
- Respond to user inquiries regarding content moderation decisions
- Collaborate with other moderators to identify and escalate emerging trends in inappropriate content
- Monitor and report on content moderation metrics, such as

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