Customer Service Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Fluent

Professional Summary

Experienced and customer-focused professional with a strong background in customer service and escalation management. I specialize in resolving comple

Skills & Experience

Skills

Customer Support > Customer Relationship Management > Creative Problem-Solving 2-5 Years

Experience highlights

Escalation Management Team

Telus International Philippines · May/2023 – /

handles serious or complex customer problems that regular
support agents can't fix. When an issue is urgent,
unresolved, or needs extra attention, a Customer Service
Specialist passes it to us. Our job is to make sure the
problem is solved quickly, correctly, and professionally—
keeping the customer satisfied and the situation under
control

Customer Service Representative

Afni Philippines · December/2022 – Present

We are responsible for providing comprehensive support
in billing, retention, and basic technical troubleshooting.
Our goal is to ensure a seamless experience for
customers, resolving their issues, retaining their business,
and addressing service or billing inquiries efficiently.

Customer Service Representative

Probe Cx · June/2021 – Present

We are assisting customers with ticket reservations, rebooking,
and finding alternative solutions when their flights are delayed or
canceled. Our primary objective is to provide empathetic and
proactive assistance, ensuring that each customer receives the
best possible resolution to minimize travel disruptions and
maintain satisfaction.

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