Skills
Customer Support > Active Listening
5-10 Years
Customer Support > Chat Support
6 Months to 1 Year
Customer Support > Customer Relationship Management
5-10 Years
Customer Support > Customer Service > Payment Processing
5-10 Years
Cusomer service
5-10 Years
Experience highlights
Customer Support Specialist II
Partner Hero Philippines
·
June/2024
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/
Tenured ended last April 2025. Frontline of support for a software company in the US for doctors. Assisting through email communications using Zendesk.
Account Specialist
iQor Philippines
·
May/2023
–
Present
Frontline of support for telecommunications company in US. Taking calls for account management, payments, billing, orders, basic troubleshooting and etc.
Account Specialist
JP Morgan Chase & Co.
·
September/2022
–
Present
Frontline support for consumer and community banking. Handling customer calls for credit cards concerns and queries.
Customer Experience Team Leader
Alorica Philippines
·
December/2019
–
Present
Started my career as a customer service representative. Frontline support taking in calls for a telecommunications company in US. We handle Account management, payments, billing, orders, basic troubleshooting etc. for about a year and a half and had the chance to step up as an SME. Supported new hires in providing resolution to the customers for about three to four months and eventually applied as a team leader. Performance reports, coaching and teach back sessions and operations meetings.
