VA | CSR | Retention & Escalations Specialist

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Skills & Experience

Skills

Customer Support 5-10 Years

Customer Support > Social Media Moderation 6 Months to 1 Year

Office & Administration > Customer Service 5-10 Years

Virtual Assistance 1-2 Years

Experience highlights

Customer Success Representative

Premvy Inc. · November/2023 – Present

Etsy shop manager, CRM contactinfoh, non-voice account
Coordinating with designers for any revision and requests
Sending customers their proofs for their order of approval
Product knowledge and fulfilling orders
Acknowledging and answering inquiries

CSR Agent | Escalations Manager

TCC · August/2022 – Present

Receiving Inbound/outbound calls (US Clients)
Voice Account
Updating customers data to CRM
CRM & Tools used: contactinfoh, Konnektive, Talkdesk, CloudPC
Microsoft365, Microsoft Teams, Sublytics
Answering and De-Escalating calls over Refunds, Cancellation, Missing Products, Subscriptions, Reshipments, Disputes.
Transferring to Product Specialist after de-escalating.

VA CSR | Social Media Moderation

Beacon Travel · June/2022 – Present

Assisting and answering customer inquiries through social media
platform via Facebook and Instagram.
Tools used: GoHighLevel

Customer Service Advisor

Toyota Iligan City Inc. · March/2018 – Present

Trained as hybrid and flexible. Can do multi-roles
Providing excellent service & Building customer rapport
Answering customer inquiries in professional manner
Up-selling promos and services, Body and Paint estimator,
Insurance processor, Job controller, ERA and SAP CRM
Inspect the vehicle & recommend additional services as needed

Administrative Assistant

Toyota Iligan City Inc. · March/2017 – Present

Generate Reports, Microsoft Office, Appointment Setting
Assist in the preparation of regularly scheduled reports
Research and creates presentations, Order office supplies
Handle sensitive information in a confidential manner
Develop positive relations with external vendors and clients

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