Skills
Customer Support > Technical Support
1-2 Years
1-2 Years
Account Management
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
MS Teams
2-5 Years
CRM Systems
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Google Workspace
2-5 Years
Customer Support > Claims Handling > Virtual Assistance
2-5 Years
- Zoom
2-5 Years
• Executive & Administrative Support
2-5 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
2-5 Years
• Technical Troubleshooting
2-5 Years
Experience highlights
Technical & Administrative Support Specialist
Alorica Philippines
·
January/2023
–
/
Delivered high-tier technical troubleshooting for Google Smart Home devices. Managed end-to-end warranty replacements and device exchanges. Handled account administration, billing updates, and exceeded CSAT and QA standards.
Customer Support & Account Representative
Alorica Philippines
·
January/2020
–
Present
Provided customer support for Google Smart Home accounts. Managed user subscriptions and billing across support channels. Maintained exceptional First Contact Resolution rates and performance metrics.
