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Concepcion N.

Virtual Assistant

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m an experienced Executive Virtual Assistant with over 15 years of experience in customer service, administrative support, data entry, and social media management. I’ve worked with international clients and companies, helping them stay organized, improve customer satisfaction, and grow their business.

I am reliable, detail-oriented, and easy to work with. I can handle multiple tasks efficiently and always meet deadlines.

Here’s how I can help your business:
-Email Handling & Inbox Management
-Calendar & Schedule Management
-Customer Support (Email, Chat, Phone)
-Data Entry & Web Research
-Lead Generation & Database Management
-Social Media Management (posting, engagement, content creation)
-Graphic Design & Video Editing (Canva, CapCut)
-Website Content Updates (WordPress, Elementor) and SEO

Skills & Experience

Skills

Customer Support 2-5 Years
Marketing > Content Creation > Social Media Content Creation 1-2 Years
Virtual Assistance 2-5 Years
MS Office 2-5 Years
Canva design 1-2 Years
Capcut - Video Editing 1-2 Years
SEO Optimization 1-2 Years
~Data Entry 2-5 Years
Calendar & Meeting Scheduling 2-5 Years
Chat Support > Social Media Management 2-5 Years
Customer service > Sales Representative > Customer Support 2-5 Years
Content Scheduling 1-2 Years
Google Workspace 2-5 Years
SEO >WordPress 1-2 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 2-5 Years

Experience highlights

Executive Virtual Assistant
Redes 360 Digitial · March/2021 – Present

Executive Virtual Assistant

Provide administrative and operational support for a Cleaning Company by managing schedules, client communications, bookings, estimates, invoices, and follow-ups. Coordinate with cleaners and clients, maintain records, and assist with daily business operations. Manage the company’s social media accounts and website, including updating content, posting promotions, responding to inquiries, and keeping information accurate and up to date.

User Support Specialist
Taxsee · April/2019 – Present
Provide customer and driver support by handling inquiries, resolving account and booking issues, assisting with app-related concerns, and ensuring a smooth ride-hailing experience. Respond promptly and professionally through chat, calls, or other support channels while documenting and escalating complex issues when necessary.
Device and Digital Associate
Amazon Operations · March/2015 – Present

Provided operational and technical support for Amazon customers and internal teams by assisting with Amazon devices, digital services, account-related concerns, and troubleshooting. Ensured timely resolution of issues while maintaining a high standard of customer service and operational accuracy.

Key Responsibilities

Provided customer and operational support for Amazon devices and digital services, including Kindle, Fire tablets, Fire TV, Alexa, and related digital products.

Data Entry / Social Media Specialist
Greenline Connect · January/2012 – Present
Typed customer data into systems, created error-free spreadsheets, verified data accuracy against source documents, updated existing records, and retrieved database information as needed.
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