Skills
Customer Support
10+ Years
Marketing > Social Media Management
6 Months to 1 Year
Office and Administration > Data Entry
2-5 Years
Experience highlights
Customer Service Support
Convergys Philippines
·
February/2016
–
Present
I supported a satellite radio subscription account, assisting customers with billing inquiries, basic troubleshooting, and account concerns. I promoted subscription upgrades and applied retention strategies to maintain customer satisfaction and reduce cancellations.
Freelancer
Odesk.com (known now as UPWORK)
·
December/2011
–
Present
Premier Specialty Associate
Sitel Corp (now known as Foundever Philippines)
·
January/1990
–
/
A B2B Email Support Specialist, I handle high-volume customer inquiries related to order tracking, product information, billing, account maintenance, credits, and reshipments. I ensure accurate and timely responses while maintaining a professional and solution-oriented communication style.
