QuickBooks Online Support Specialist | Bookkeeping Virtual Assistant | Customer Support

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

QuickBooks Online support professional and BPO Team Leader at Concentrix Philippines, Inc., with experience in customer support, troubleshooting, accounting-related concerns, and financial process assistance.

My experience includes QuickBooks Online customer support, transaction categorization, bank reconciliation, accounts receivable and payment tracking, chart of accounts, journal-entry workflows, and financial reporting. I also bring strengths in quality assurance, team leadership, documentation, problem-solving, and professional communication.

I am seeking remote opportunities where I can apply my QuickBooks Online knowledge and administrative experience to support bookkeeping workflows, maintain organized financial records, investigate discrepancies, and assist clients with day-to-day accounting-related tasks.

My commitment: Accurate work, clear communication, responsible handling of financial information, and dependable support.

Skills & Experience

Skills

Team Leader (BPO) 10+ Years

Team Leadership 10+ Years

Process improvement 5-10 Years

Invoice processing 2-5 Years

Account Reconciliation 2-5 Years

- Customer Service 10+ Years

Accounting > Bookkeeping > QuickBooks 2-5 Years

Performance Management 10+ Years

Accounting > Accounts Payable > Accounts Receivable 2-5 Years

Bot Management 10+ Years

Financial Record Keeping 2-5 Years

Experience highlights

Team Leader

Concentrix Phils Inc. · October/2013 – /

• Lead and support team operations in a customer service environment specializing in QuickBooks Online support.
• Assist customers with QuickBooks Online inquiries, technical concerns, and troubleshooting.
• Support customers with bookkeeping-related concerns, including transaction categorization, bank reconciliation, and accounts receivable.
• Assist with payment tracking and payment-related issues, helping customers understand and resolve their concerns.
• Provide guidance on chart of accounts

Accounts Receivable Specialist

Universal Feedmill Phils · January/2012 – Present

• Assisted with accounts receivable and payment-related concerns.
• Supported accurate tracking and handling of customer payment information.
• Responded to inquiries and helped resolve discrepancies or transaction-related concerns.
• Maintained accurate records and followed established procedures.
• Coordinated with relevant teams to resolve outstanding issues and support timely processing.

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