Virtual Assistant | Data Entry| Email | Customer Support | Appointment Setter

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Don’t waste your money on inefficient marketing! I offer top-notch support in administration, customer care, and data management to drive real results

Skills & Experience

Skills

Office and Administration > Administrative Support 2-5 Years

Virtual Assistance 2-5 Years

Customer Support > Email Support and chat support 2-5 Years

Experience highlights

APPOINTMENT SETTER/TRAINER

CLEVERCARE · October/2022 – Present

● Established and maintained a database of prospective clients, leading to a 30% increase in
successful appointments.
● Trained new appointment setters on effective communication techniques, reducing onboarding
time by 20%.
● Implemented workflow improvements that resulted in a 25% reduction in appointment
cancellation.
● Collaborated with the marketing team to create targeted campaigns, resulting in a 15% boost in
lead quality.

VIRTUAL ASSISTANT

WrKPod Careers · February/2022 – Present

● Handled email correspondence, responding promptly to inquiries and prioritising messages for
urgent attention.
● Conducted research and prepared detailed reports on various topics, supporting the
decision-making process.

DATA ANALYST

Blobiq BV Phillipines · May/2020 – Present

● Conducted comprehensive data analysis to identify trends, patterns, and anomalies in large
datasets, resulting in a 15% improvement in forecasting accuracy.
● Developed and implemented data cleaning and validation processes, ensuring data integrity and
accuracy.
● Collaborated with cross-functional teams to define data requirements and deliver insights for
strategic decision making.

SENIOR CUSTOMER SERVICE REPRESENTATIVE

Qualfon Dumaguete · February/2019 – Present

● Assisted in training new customer service representatives on product knowledge,
communication skills, and issue resolution.
● Recognized for consistently meeting or exceeding monthly performance targets including call
resolution times and customer satisfaction metrics.
● Acted as a point of escalation for complex customer issues, providing solution and ensuring a
positive customer experience.

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