Skills
Customer service
10+ Years
Data Entry
10+ Years
Quality Assurance
5-10 Years
Administrative Support
10+ Years
Marketing > Marketing Analytics
2-5 Years
Digital Marketing
2-5 Years
Administrative Management
10+ Years
Customer Support > E-commerce
2-5 Years
Customer Relationship Management
10+ Years
Content Research
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Email Automation
2-5 Years
Office and Administration > Admin Data Processing > SAP
1-2 Years
Copywriting > Data Entry > Email Marketing
2-5 Years
Marketing > Order Management
5-10 Years
Experience highlights
Virtual Administrative and Customer Support Assistant
Dot Neko Studio, LLC
·
April/2026
–
Present
Coordinated email marketing initiatives and customer journey campaigns. Administered order management workflows and customer support resolutions. Executed content research, competitor monitoring, and market analysis. Oversaw operational tasks and database maintenance.
Email & Digital Marketing Manager
K-Factor Supply Co., LLC
·
February/2026
–
Present
Formulated and executed digital marketing campaigns and email automation strategies. Designed automated customer journey flows optimizing deliverability metrics. Analyzed KPIs and reported findings to management. Directed promotional calendars and list management.
Virtual Administrative Assistant
LivingHope NDIS Disability Services
·
June/2025
–
Present
Managed reception duties, scheduled appointments, and maintained team calendars. Managed digital files and client records confidentially. Performed payroll data entry and audited support worker hours using Vertex360 and Xero.
Executive Assistant
T Double, LLC
·
July/2019
–
Present
Supervised and managed staff tracking attendance and quality control. Assisted with end-to-end onboarding and performance coaching. Managed office operations, coordinated projects, and handled correspondence. Oversaw inventory management.
Amazon FBA Seller Virtual Assistant / Lead Generation Specialist
Nice and Homey
·
December/2017
–
Present
Conducted product research and analyzed competitor listings. Optimized Amazon product listings for search visibility. Sent outreach emails using CRM tools for sourcing and supplier follow-up. Managed inventory and order tracking.
