Graphic Designer / Administrative Assistant

Handled 50–80 daily inbound calls providing technical support and sales assistance, resolving customer issues with accuracy and customer satisfaction.
Managed customer accounts, troubleshooting services and identifying upselling opportunities based on customer needs.
Documented customer interactions in CRM systems, ensuring accurate records and efficient follow-ups.
Maintained strong communication and problem-solving skills while consistently meeting performance targets in a fast-paced enviro

Assisted customers with health insurance inquiries, benefits explanation, and claims concerns through high-volume inbound calls.
Handled sensitive information with accuracy and confidentiality while ensuring compliance with healthcare guidelines.
Resolved customer issues by coordinating with internal teams, improving overall customer experience.
Managed detailed case documentation and follow-ups, ensuring timely and organized resolution.

Designed in-store visual displays and promotional layouts to enhance product visibility and customer engagement.
Collaborated with store teams to create visually appealing merchandising strategies that supported sales campaigns.
Improved store presentation by organizing and styling display areas, contributing to increased customer interest and foot traffic.
Applied creativity and attention to detail to align visual designs with branding and seasonal promotions.