Skills
Communication Skills
2-5 Years
Customer Service Expertise
2-5 Years
Content Review and Moderation
2-5 Years
Knowledge of Social Media Platforms
2-5 Years
CRM & Support Tools Proficiency
2-5 Years
Experience highlights
Content Moderator/CSR
Support Ninja Inc
·
December/2023
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/
As a Content Moderator and Customer Service Representative for an online casino and fitness company, I support customers by managing content across platforms like Reddit, Discord, and other social media channels. I ensure community guidelines are upheld while engaging with users, moderating discussions, and addressing inquiries. My role combines content moderation with customer service, providing timely support to enhance user experience and maintain a positive, safe online environment.
Client Service Associate/Content Moderator
TDCX
·
July/2021
–
Present
As a Content Moderator and CSR at Facebook, I support direct clients and businesses by managing their ads and ensuring compliance with platform policies. I assist with account management, troubleshooting issues, and providing guidance on ad performance and optimization. My role is dedicated to delivering exceptional service, helping businesses maximize their advertising potential while ensuring a smooth and effective experience on the platform.
Content Moderator/CSR
Cognizant Inc
·
January/2019
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Present
As a Content Moderator and CSR Non-Voice Specialist at YouTube, I assist direct creators and clients by managing video moderation, ensuring content aligns with platform guidelines. I also provide support on monetization, analytics, and resolving any issues related to their YouTube channels. My role involves maintaining a positive experience for creators by addressing their concerns and delivering actionable insights to optimize their content and growth.
