Customer Service Team Leader

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Reliable, Innovative, and Trustworthy

Skills & Experience

Skills

Customer Support 2-5 Years

Customer Support > Chat Support 1-2 Years

Customer Support > Email Support 2-5 Years

Marketing > CRM 5-10 Years

MS Office, Excel, MS Word, ppt, google sheet, ujet, zendesk 5-10 Years

Experience highlights

Team Leader

Virtual Champs Global · September/2023 – Present

Train and manage Customer Success professionals for Mindgrasp
Handle customer concerns via Email and chat real-time for a seamless customer experience

Appointment Setter / VA

Senior Life Insurance · March/2023 – Present

Outbound calls and set up appointments for setting up their life insurance.
Sort out customer info into a folder

Sales Chat Representative

Full Potential Solutions · March/2022 – Present

Generate sales via chat for T-Mobile USA.
Building relationships with customers to gain their trust creates a need for them to purchase the product T-Mobile offers

Processor / Customer Service Representative

Blossom Flower Delivery · December/2017 – Present

Call leads are generated from the website.
Outbound calls, Inbound calls for Customer Service concerns, order tracking, and order taking.
Outbound calls to florists in order to fulfill orders

VXI Global Holdings Inc.

AT&T Blue Account Associate · November/2012 – Present

Handle inbound calls for sales and customer service.
Generating revenue by upselling new services to the customer by tailoring to their needs

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