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Shena Mae C.

Insurance Rater | Executive Assistant | Team Leader | Inbound/Outbound Sales & CSR

Verified
$8/hr

Outline

Looking for Full-Time work (5 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

As a versatile operations professional with 8+ years in insurance, sales, and administrative support, I thrive at the intersection of efficiency and client satisfaction. Currently leading a high‑velocity quote team at Equity Insurance Group, I ensure rapid, accurate policy quotations that drive sales success. My background spans inbound/outbound sales, claims coordination, and book‑of‑business management—paired with hands‑on experience designing and executing social media campaigns that boost engagement.

I bring a proven ability to streamline workflows , manage executive‑level calendars, and handle sensitive data information with precision. Known for empathetic client interactions and a knack for upselling, I’m always seeking ways to optimize processes, mentor peers, and deliver measurable results. Let’s connect to explore how I can help your team excel!

Skills & Experience

Skills

Customer Support 2-5 Years
Customer Support > Sales Support > Prospecting 2-5 Years
Office and Administration 1-2 Years
Team Leadership 1-2 Years
Personal lines Quoting & Carrier Support 1-2 Years
Marketing > Content Creation 1-2 Years

Experience highlights

Executive Assistant: & Social Media Editor/Posting
Online VA Team · March/2023 – Present
*Thrives in fast-paced environments, providing
comprehensive support to COO.
*Exceptional organizational skills and attention to
detail for seamless office operations.
*Proficient in managing property listing, managing
financial expenses, coordinating meetings, and
handling confidential information.
Quote Team- Team Leader
Equity Insurance Group Inc · December/2023 – /
*Managing Quotation Process efficiently handle and review customer requirements and provide tailored quotations
*Team Coordination & Leadership: I ensure the team stays on track by assigning tasks, monitoring performance, and providing guidance on pricing strategies and tools. I also help troubleshoot issues related to pricing, margins, and client requests, making sure deadlines are met and the quoting process runs smoothly
*Data Management & Reporting: Analyze past quotes to identify trends an
Social Media Content Editor & Posting Manager
Nehi Cares & Diverse Children's Books Matter · August/2023 – Present

I handle the entire social media process, from planning to performance analysis. This includes researching trends, creating a content calendar, and ensuring posts align with brand goals. I write engaging captions, edit visuals, and optimize content for different platforms like Instagram, Facebook, and LinkedIn.

Once content is ready, I schedule posts at the best times using tools like Hootsuite or Meta Business Suite.

Inbound Sales Representative
Dreamscape Networks Inc · February/2022 – Present
*Engaging with clients, actively listening to their needs.
*Assisting with domain and service renewals for a
smooth experience.
*Demonstrating deep product knowledge to address
client inquiries.
*Identifying up-selling opportunities for enhancing
online presence.
*Building rapport to encourage repeat business.
*Closing sales with persuasive and tailored solutions.
Outbound Sales Representative
411 BPO · September/2021 – Present
*Cold calling business owners to explain 411Locals'
services, such as Google listing and other
benefits.
*Securing leads' agreement and processing
payments.
*Transferring qualified leads to their designated
Account Manager for the welcome call
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