Skills
Adaptability
5-10 Years
Multitasking
5-10 Years
Technical Proficiency / Computer Skills
2-5 Years
Customer service
2-5 Years
English Communication
2-5 Years
Problem solving
5-10 Years
virtual assistant
2-5 Years
Content Moderation
2-5 Years
Data Processing and Analysis
1-2 Years
Experience highlights
Content Moderator
TaskUs
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November/2021
–
Present
Reviewed, classified, and removed content based on client guidelines using designated tools and platforms. Stayed updated on evolving policies to ensure compliance and accuracy. Contributed to process improvement initiatives that enhanced quality and efficiency. Participated in continuous training and team discussions for skill development. Handled socially sensitive topics with professionalism to help maintain safe and respectful online communities.
Virtual Assistant
FanPrint - Bent Piton
·
July/2019
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Present
Collaborated with designers to format graphics aligned with brand guidelines. Ensured design quality, size, and resolution standards for various print and merchandise formats. Managed and uploaded high-volume designs to Amazon and other marketplaces. Produced error-free, production-ready graphics under tight deadlines. Utilized Adobe Illustrator, InDesign, and Acrobat to automate design creation and generate multiple variations efficiently.
Customer Service Representative
Teletech
·
November/2017
–
Present
Delivered excellent customer support via phone, email, and chat by resolving inquiries promptly and effectively. Consistently met or exceeded goals for response time, resolution rate, and customer satisfaction. Assisted with product information, troubleshooting, and order processing while maintaining updated knowledge of products, services, and policies to ensure accurate, efficient, and positive customer experiences.
Sales Representative (Cold Calling)
AGOS
·
January/2017
–
Present
Made 200–400 cold calls daily to engage prospects and present suitable health insurance options. Evaluated customer needs to recommend personalized plans and effectively communicated policy benefits to achieve a 1%+ conversion rate. Utilized strong persuasive skills to close sales and consistently meet or exceed daily and monthly targets. Maintained up-to-date knowledge of insurance products, industry trends, and competitors to provide accurate, informed guidance.
Data Processor
M&M Data Processing Corporation
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October/2014
–
Present
Reviewed and analyzed 3–4 full basketball games daily, time-stamping key plays and tracking detailed statistics. Consistently delivered 95–100% accuracy in recorded data, capturing points, assists, rebounds, and fouls. Ensured all timestamps and stats precisely matched game footage. Utilized specialized software and analytical tools to maintain accuracy, streamline workflows, and deliver reliable game insights.
