Customer Success Manager | Operations Manager | Team Leader | SaaS & eCommerce

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$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help businesses improve customer retention, optimize operations, and scale high-performing teams.

With 10+ years of experience in customer success, sales operations, and team leadership, I have managed global teams across the US, UK, AU, and EU in industries such as eCommerce, SaaS, telecom, and sales.

I specialize in:
Customer success & retention strategy
Operations management & process improvement
KPI tracking, reporting, and performance optimization
Team leadership, coaching, and scaling
Multi-channel support (calls, chat, email, social media)

I’ve worked as a Senior Customer Success Manager and Assistant Operations Manager, helping companies increase revenue, improve customer satisfaction, and streamline workflows.

If you're looking for someone who can not only support your business but help you grow it, I’m ready to help.

Skills & Experience

Skills

Account Management 5-10 Years

Operations Management 5-10 Years

Client Success Manager 5-10 Years

Executive & Administrative Support 5-10 Years

Email Management , Calendar management, Task Organization , Data Accuracy , Executive & Administrative Support 5-10 Years

CRM management 5-10 Years

Business Operations Management 5-10 Years

Call Center Operations Management 5-10 Years

Operations Management - SEO 5-10 Years

Operations management skills • With recruitment and selection techniques • Creative Problem Solving 5-10 Years

Training & Development** Quality Assurance** Process Improvement** Customer Service Excellence** C Team Leadership 5-10 Years

Operations Management / Team Management & Project Management 5-10 Years

Employee onboarding & offboarding 5-10 Years

Team Leadership & Coaching Conflict Resolution & De-escalation Virtual Assistance (Scheduling, Email Management, Data Entry) 5-10 Years

Experience highlights

CCUSTOMER SUCCESS MANAGER / TEAM LEADER

FOREX EXCHANGE · January/2025 – Present

LED A TEAM OF APPOINTMENT SETTERS AND SALES REPRESENTATIVES FOR FOREX TRADING
CAMPAIGNS.
MANAGED OUTBOUND SALES, LEAD QUALIFICATION, CRM PIPELINE, AND CUSTOMER
ENGAGEMENT.
COACHED AGENTS ON OBJECTION HANDLING, CLOSING TECHNIQUES, AND PERFORMANCE
IMPROVEMENT.
MONITORED KPIS, CAMPAIGN PERFORMANCE, AND DAILY SALES ACTIVITIES.
HANDLED CLIENT ESCALATIONS AND MAINTAINED RELATIONSHIPS WITH PROSPECTIVE
INVESTORS.
SUPPORTED ONBOARDING AND CONTINUOUS TRAINING FOR NEW TEAM MEMBERS.

CUSTOMER SUCCESS MANAGER/ Executive Partner

OVA RIDE SHARE (RIDE-SHARING & ECOMMERCE) · April/2021 – Present

MANAGED CUSTOMER SUCCESS AND OPERATIONS TEAMS SUPPORTING AU, UK, US, CA, AND EU
MARKETS.
OVERSAW CUSTOMER SUPPORT THROUGH PHONE, EMAIL, CHAT, AND SOCIAL MEDIA.
LED ONBOARDING, COACHING, QA, AND PERFORMANCE MANAGEMENT FOR REMOTE TEAMS.
MANAGED DISPATCH, SCHEDULING, KPI REPORTING, AND WORKFLOW IMPROVEMENTS.
COLLABORATED WITH OPERATIONS, RECRUITMENT, AND LEADERSHIP TO IMPROVE SERVICE
DELIVERY AND CUSTOMER RETENTION.

SENIOR CUSTOMER SUCCESS MANAGER

VACATION MATCH · October/2018 – Present

SUPPORTED EXECUTIVE LEADERSHIP WITH DAILY OPERATIONS, CLIENT SUCCESS, AND
STRATEGIC INITIATIVES.
MANAGED CLIENT ONBOARDING, EXECUTIVE CALENDARS, CRM, REPORTING, AND
COMMUNICATIONS.
COORDINATED RECRUITMENT, STAFFING, ONBOARDING, AND EMPLOYEE TRAINING.
IMPROVED CUSTOMER RETENTION THROUGH PROACTIVE RELATIONSHIP MANAGEMENT.
COLLABORATED WITH CROSS-FUNCTIONAL TEAMS TO STREAMLINE OPERATIONS AND ENHANCE
CUSTOMER EXPERIENCE.

OPERATIONS SUPERVISOR

TELEPERFORMANCE PHILIPPINES · February/2013 – Present

SUPERVISED CUSTOMER SERVICE, SALES, BILLING, AND TECHNICAL SUPPORT TEAMS.
CONDUCTED COACHING, QA EVALUATIONS, AND PERFORMANCE REVIEWS.
MANAGED WORKFORCE PLANNING, KPI MONITORING, AND OPERATIONAL REPORTING.
RESOLVED ESCALATED CUSTOMER CONCERNS AND IMPLEMENTED PROCESS IMPROVEMENTS.
WORKED CLOSELY WITH LEADERSHIP TO IMPROVE TEAM PERFORMANCE AND SERVICE
QUALITY.

MARKETING & ADVERTISING SPECIALIST (SEO, SMM & DIGITAL MARKETING)

MICROSOFT ADVERTISING PARTNER · December/2006 – Present

MANAGED SEO, DIGITAL MARKETING, AND SOCIAL MEDIA CAMPAIGNS FOR SME CLIENTS.
DEVELOPED LEAD GENERATION STRATEGIES AND OPTIMIZED ONLINE ADVERTISING.
ANALYZED CAMPAIGN PERFORMANCE AND IMPROVED ROI THROUGH DATA-DRIVEN DECISIONS.
SUPPORTED CUSTOMER ACQUISITION AND BUSINESS GROWTH THROUGH TARGETED MARKETING
INITIATIVES.

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