Customer Support Specialist | Virtual Assistant | Sales & Operations Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

Results-driven professional with over 10 years of experience in customer service, sales, telemarketing, technical support, and remote operations. Experienced in handling customer inquiries, resolving complex issues, supporting team members, managing data, and maintaining accurate records using Excel and Google Sheets. Skilled in outbound cold calling, lead qualification, customer communication, email support, and administrative tasks. Familiar with CRM systems, Microsoft Office, Google Workspace, Slack, ChatGPT, and AI content creation using Google Flow. A reliable, detail-oriented professional who learns quickly, works independently, and is committed to delivering excellent customer service and supporting business growth. Seeking a long-term remote opportunity in customer support, virtual assistance, sales support, or operations.

Skills & Experience

Skills

ChatGPT Less than 6 Months

Google Docs 2-5 Years

- Customer Service 10+ Years

Cost Estimate > Microsoft Excel 5-10 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

CRM Systems 5-10 Years

Account Management; Customer Support > Sales Support > Lead Generation 2-5 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets 5-10 Years

Basic Graphic Design>Canva 1-2 Years

Process Documentation 5-10 Years

Adobe Photoshop 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 10+ Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 10+ Years

Customer Service>Sales 5-10 Years

Experience highlights

Subject Matter Expert (SME)

Ubiquity · January/2023 – Present

Supported customers with Experian Smart Money Digital Checking, account concerns, credit building, and identity theft issues. Investigated complex cases and guided agents toward appropriate next steps.

Cold Caller

Real Estate Outreach · January/2021 – Present

Conducted outbound calls to prospective real-estate and vacant-land sellers. Asked qualifying questions, recorded lead details, built rapport, and maintained accurate CRM records.

Telemarketer / Billing Agent

Transcom Worldwide Philippines · January/2018 – Present

Handled sales calls, billing concerns, account inquiries, and customer service across phone, email, and chat. Documented interactions and escalated complex issues.

Customer Service Representative (CSR / ERD)

Panasiatic Inc. · January/2012 – Present

Responded to customer complaints, inquiries, and technical concerns using active listening and problem-solving. Documented interactions and followed established procedures.

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