Medical Virtual Assistant and General Virtual Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Native

Professional Summary

Dedicated Care Coordinator and Patient Service Advocate with over 4 years of hands-on experience driving seamless client onboarding, strategic caregiver matching, and patient advocacy. With a background spanning care coordination, patient navigation, and technical troubleshooting, I excel at simplifying administrative workflows while building compassionate, trusting relationships with patients, doctors, and care teams.
My background in Education (Bachelor of Secondary Education Major in English) equips me with strong multi-channel communication, active listening, and training capabilities. Whether managing complex schedules, resolving billing disputes, or coordinating multidisciplinary appointments, I focus on delivering accuracy, clarity, and exceptional service.

Skills & Experience

Skills

Insurance Verification 2-5 Years

Customer & Administrative Support 2-5 Years

Tools & Software Proficiency 2-5 Years

Technical Support - SME 2-5 Years

Scheduling & Email Management 2-5 Years

Document & File Management 2-5 Years

Experience highlights

Virtual Assistant

Cleardesk · April/2025 – Present

Call Handling: Managing incoming calls, logging notes, and tracking required follow-up actions.
Active Rostering: Coordinating and maintaining caregiver schedules, including recurring, open, fill-in, rescheduled, and last minute call-offs.
Triage & Escalation: Managing client and caregiver communications and responding to time-sensitive scheduling concerns.
Screening & Intake: Conducting caregiver phone screenings, calling incoming leads, and documenting intake/client interviews.
Credentialing

Patient Care Coordinator

Optum Global Solutions · November/2022 – Present

Specialized in connecting US-based clinics and hospitals with patients to enhance care accessibility.
• Managed patient scheduling, prescription refills, and timely lab result checks to optimize operational efficiency.
• Executed thorough insurance verifications to ensure seamless access to healthcare services.
• Collaborated with the internal training team to onboard and upskill new team members, promoting compliance and effective communication.

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